Using API v1? See what changes in v2, or the v1 docs

CONNECTION_CONSENT_FAILED

The provider did not complete the connection.

HTTP status: 422. Retrying the same request returns the same error.

What to do

Start a new connect session. If it keeps failing for one user, check that their administrator allows the app.

Hint returned with the error: Ask the user to connect again.

Why it happens

  • The user canceled or declined consent
  • The authorization code expired or was already used
  • The provider returned no refresh token or no email address for the account

Endpoints that return it